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Important questions
Here you’ll find answers to the most frequently asked questions, sorted by topic.
Your question isn’t listed? Or would you like more information? We’re of course happy to assist you personally!
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Arrival / Departure
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Your apartment will be available from 4:00 PM on the day of arrival. If you wish to arrive earlier or depart later, please contact us in advance, as we cannot guarantee availability. Early arrivals or late departures can be arranged for €50 per apartment, subject to availability.
On the day of departure, your apartment is available until 10:00 AM. If you wish to check out later, please contact us in advance, as we cannot guarantee availability. Late check-outs can be arranged for €50 per apartment, subject to availability.
Our reception is available for you 24 hours a day. If you plan to arrive after 9:00 PM, please let us know in advance.
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Apartments
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An initial supply of linens (hand and bath towels, bed linen, dish towels) is already provided in the apartment. Upon request, we offer daily towel and bed linen changes as well as intermediate cleaning for an additional fee.
An initial supply of household and toiletry items is provided in your apartment upon arrival. If you run out, you can purchase additional items as needed from our Mühlenladen shop.
We are always happy to receive your requests. However, please note that we cannot guarantee specific apartment numbers or locations.
All apartments are equipped with a baby cot, high chair, baby bathtub, changing mat, and diaper bin. If you need two baby cots and high chairs, please let us know in advance.
You are welcome to bring your dog to BEECH Resort Fleesensee upon request for 29€ per pet per day. We will gladly provide a dog bed (90 x 70 cm), food and water bowls, and a placemat. Please note that only a limited number of apartments in the Altes Dorf and Piratendorf are pet-friendly. Therefore, it’s essential to register your dog at the time of booking. All apartments in Mühlendorf, Inseldorf, and Fischerdorf are suitable for allergy sufferers, so pets are not allowed in these areas. If your pet was not registered in advance and it’s no longer possible to move you to a pet-friendly apartment on site, a one-time cleaning fee of 60€ will be charged for the special cleaning required after your stay.
Our beds and pillows are made from allergy-friendly materials, so you can start your day worry-free.
Electricity/heating, water, and final cleaning are all included in the price.
Our restaurants are located in the main building and can be reached within a maximum of 5 minutes on foot.
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Leisure Activities
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AQUAFUN Fleesensee is located right next to the BEECH Resort Fleesensee and can be reached within a 5-minute walk.
Our guests enjoy free access to both the indoor and outdoor pools, offering refreshing swimming experiences with spacious and lovingly designed lounging areas. Little ones can look forward to an exciting adventure slide and a water playground, where our mascots Eddi and Ewi are ready to make an appearance.
Monday – Saturday: 10:00 to 21:00 PM
Sunday & holidays: 10:00 to 18:00 PM
On the day of arrival, you can access the Aquafun adventure pool starting from 1:30 PM.
On the day of departure, you can continue to enjoy the Aquafun adventure pool until 1:00 PM.
Monday – Saturday: 12:00 to 21:00 PM
Sundays & holidays: 12:00 to 18:00 PM
Use of the sauna is available for €6.50 per person for 4 hours.
Monday – Saturday: 08:00 to 21:00 PM
Sundays & holidays: 10:00 to 18:00 PM
Use of the fitness area is available for 12€ per day pass or class participation.
You can rent bicycles directly at the marketplace from Harry Hurtig: Harry Hurtig, Marktplatz 1–26, Tel. 03991 / 668003.
These great pedal vehicles can be rented just around the corner at the Retex bike rental.
Nestled in the beautiful landscape of the Mecklenburg Lake District, BEECH Resort Fleesensee is part of the largest leisure complex in Northern Europe, the “Hotels & Sports Resort Fleesensee”, making it the perfect starting point for a wide variety of activities. We put together a brief overview for you here.
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Catering
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At lunchtime, you can choose from our à la carte menu at the Landhus restaurant. In the afternoon, enjoy delicious waffles, ice cream, and cakes or try one of our popular and tasty fish rolls.
In the evening: The Landhus buffet restaurant offers plenty of variety with tasty evening buffets and live cooking, ensuring something for everyone—including our little guests. The à la carte restaurant Strandpirat is the perfect spot for little pirates and big food lovers, offering a relaxed atmosphere and cozy dining. Look forward to regional Mecklenburg specialties, international classics, and perfectly paired wines. For a refreshing aperitif and wood-fired pizza, Bootshus is the ideal place to relax and indulge.
Meals can be added directly when booking your apartment or at reception upon arrival if you have not decided yet.
You can also reserve breakfast and dinner on site. Please note that, depending on demand, restaurant seating may already be fully booked on certain days. During busy periods, we offer breakfast and dinner in two dining time slots to ensure a pleasant experience for all guests. We therefore recommend reserving in advance before your stay.
The Landhus is open daily.
Breakfast: 7:30 – 10:30 (buffet)
Lunch: 12:00 – 16:00 (a la carte)
Dinner: 17:30 – 20:30 (buffet)
You can find all the information about our restaurants and our menus right here.
In the Mühle, next to the main building, you can find our Mühlenladen. It offers a wide selection of souvenirs, postcards, gift items, as well as daily newspapers and magazines. A small selection of beverages and groceries is also available. For the perfect breakfast, you can pre-order and pick up freshly baked rolls, or have them delivered to your apartment for an additional €2.
At our Mühlenladen, you can find coffee to go, regional delicacies, hygiene products, souvenirs, toys, and fresh bakery rolls every day. If you are planning a larger shopping trip, the nearest supermarket is located in Malchow.
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Childcare
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We offer childcare and youth programs six days a week (Monday to Saturday). Sunday is dedicated to Family Day.
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BEECH Baby: Loving care for little ones aged 8 months to 2 years (subject to availability)
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BEECH Explorers: Kids’ program for children aged 3 to 8 years
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BEECH Adventurers: Fun and activities for ages 9 to 11
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BEECH Teenagers: Youth activities during school holidays for those 12 and older
The children’s programm is changed every week.
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General
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Yes, we offer a 10% discount on the current daily rate and our culinary services. Simply enter the code “Ehrenamt” when making your booking.
You are welcome to book any of our packages, including the “Holiday with Grandma & Grandpa” package, even if you are not grandparents.
BEECH Resort Fleesensee is a car-free zone. Handcarts are available upon arrival to help you transport your luggage.
There are two charging stations for electric cars available in our parking area. Billing is based on consumption.
Yes, the charging station is located to the left of the main entrance and is, for fire safety reasons, the only place in the resort where e-bikes may be charged.
We offer you the greatest possible flexibility when booking:
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BEECH Flexibel: Maximum flexibility. Pay for your stay on site. Free cancellation up to 3 days before arrival.
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BEECH Limited: Limited flexibility at a discounted rate. 100% prepayment required at the time of booking. Free cancellation up to 14 days before arrival.
In the basement of the Lighthouse building, you can use the washing machines and dryer for a small fee. We are happy to exchange coins for you at the reception.
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Laundry detergent: €1.00
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Washing machine: €2.00
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Dryer: €2.00
We do not have a storage room or indoor facility for bicycles and e-bikes. However, there are bike racks located at your apartment where you can securely lock your bicycles or e-bikes.
Any incoming mail, parcels, and newspapers for you will be kept at the reception.
If you lose any valuables, please contact our reception. Lost items will only be sent upon request and will be charged based on size and weight.